Telehealth

Just like face to face appointments, there are three ways to book a telephone or video consult with your doctor:

Try to be prepared, with a short list of what you need to discuss. If you have booked a standard appointment, these are 15 minutes long. That gives you and your doctor about 10-12 minutes to discuss your problem before your doctor needs to spend time writing notes, and ordering tests or prescriptions for you.
At the time of your appointment, try and find somewhere quiet to sit where you can hear, and be heard.
If you have booked a telephone consultation, the doctor will call you on the number you specify.
Just like in real life, your doctor is definitely going to run late sometimes. If they’re a few minutes late, please be patient. If they’re more than 15 minutes late, call reception to check on things for you - a GP's day rarely goes to plan and there are lots of reasons why they may be running late.
If you need prescriptions, tests, or referrals to other health care professionals, your doctor will send these on your behalf directly where they need to go.

CLICK HERE TO ENTER OUR TELEHEALTH VIDEO CONSULT WAITING ROOM
You can use a smartphone, tablet, or computer. You will need to have either Apple's Safari browser, or Google Chrome - the program won't load with other browsers.
Just like a normal appointment, it will really help if you can be waiting and ready for the appointment because it will cut down on how much of your appointment is spent just trying to get connected.
Click the link for our Telehealth waiting room (see the button above!), or go to https://vcc.healthdirect.org.au/t/surreyhillsmedicalcentre/join
Enter your details when prompted
Make sure you click 'Allow' when the program asks for access to your camera and microphone! This is the most common step where things go wrong.
Wait for your GP to join the consult!!
For detailed instructions, see this factsheet

After trialling several different services, doctors consulting from Surrey Hills Medical centre use the HealthDirect Video Consultation platform.
This is funded by the Australian Government, and uses a large, well-established health videoconferencing program called Coviu.
It does not retain any of your details, such as name or phone number
The consults are not recorded and no data is retained.